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Terms and Conditions


PRIVACY POLICY
  1. At Aquatoy we are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the data protection act 1998) and according to the web trader code of conduct. 
  2. We will only collect information given at the time of ordering or registering with Aquatoy. We will not pass on any of your information to any other company. Personal information collected by us will only be used by Aquatoy to send further offers or promotional items to you by Aquatoy soley. If you do not wish us to send further offers or promotional materials then please contact us. 
ORDERS
  1. Any purchase of our products will be governed by these terms. 
  2. All products are subject to availability. 
  3. All orders are subject to acceptance by us. 
  4. The quantity, quality and description of any specifications for the products shall be those set out in the site but you should be aware that the images appearing on the website are not always accurate. We reserve the right to correct errors and omissions in any price or other information without any liability. 
  5. It is your responsibility to ensure that you hold any relevant qualifications from a recognised training organisation before purchase of a particular item. 
DELIVERY
  1. Due to the limited availability of some of the products we sell, a particular item may be out of stock. You will be notified at the time of ordering an expected delivery date. 
  2. If your order has to be sent in more than one shipment because of delivery / stock delays, Aquatoy will charge for the initial shipment only. 
  3. Delivery will be advised but please leave up to 30 days for delivery for an out of stock item. In stock items will generally be dispatched the same day but some out of stock products may take longer. Any delivery date will be an estimate only, although Aquatoy will always strive to make sure your goods are delivered in 2-3 working days. 
  4. Any claim based on any defect in quality or condition of the products must be notified to us within a reasonable time of delivery. 
  5. >Risk of damage to or loss of the product shall pass to you at the point at which they are delivered. 
PAYMENTS
  1. All prices in our brochures or website are subject to change without prior notice to reflect any increase in manufacture / supply / delivery costs. However you will be notified of any increase in costs prior to confirmation of the order and / or payment transaction. 
  2. Payment is due on order of the goods. Payment will be debited from your card when you place the order for the goods. 
  3. At Aquatoy we endeavour to protect credit card owners from fraud and therefore will report to the authorities any person attempting to use a card which they are not authorised to do so. 
WARRANTIES and LIABILITY
  1. To the extent permitted by law, Aquatoy does not have any liability for the content of any websites which link into this site or out from our site. 
  2. All products supplied conform to all relevant European standards. 
  3. All products are supplied with a full  supplier's guarantee 
  4. If there is a defect in any of the products then we will replace the defective products free of charge or if you choose not to have a replacement you are entitled to a full refund of the price of the product (or a proportionate part of the price). Your statutory rights are unaffected. 
PROPERTY
  1. Ownership of the product shall pass to you once your payment transaction has cleared. 
  2. Aquatoy asserts all of its intellectual property rights in all of its promotional materials and trademarks. 
RETURNING WRONG SIZE OR FAULTY GOODS
  1. If any product which is purchased does not turn out to be the correct size for you then we will exchange it for the correct size provided that the product has not been used in any way and is returned to us in its original packing "as new". Any product that is returned for an exchange must first be notified to Aquatoy by telephone or e-mail. 
  2. If any product that is purchased is faulty we will exchange it for an identical replacement free of charge or a full refund. Before despatch of a replacement item our engineers or the manufactures engineers will have to verify the fault. Any product returned due to being faulty must be returned to Aquatoy within a reasonable time of receiving the said product.
EXPORT
  1. If goods are to be shipped or used overseas, then it is your responsibility to ensure that the product is able to be shipped to, and used in your country. 
  2. We do not offer a refund (excluding faulty items) to countries outside of the European Union. 
  3. Incorrectly sized items despatched inside or outside the Benelux and inside the European Union can be exchanged but customers are responsible for the cost of shipping the items back to us and then the return carriage costs, to return the goods back to the customer. If any product which is purchased is faulty we will exchange it for an identical replacement free of charge or offer a full refund.. 
  4. Consignments despatched to addresses outside of the Benelux may only be sent to the registered billing address as held your credit card company.
YOUR RIGHT TO CANCEL
  1. You may cancel your order and receive a refund within 30 days of the original order. A deduction may be made from the refund to cover the direct costs of delivery, manufacture and administration costs. To cancel or return all or part of an order you must notify us at Aquatoy by telephone, e-mail or letter.
CUSTOMER SATISFACTION 
  1. If you are not happy with the service you have received please contact the centre manager on the following: Tel +31-654364289 or by e-mail service@aquatoy.nl.